Our Privacy Policy
WHO WE ARE
BCG Water LLC (“BCG Water,” “we,” “us,” or “our”) provides contract water and wastewater system operations, regulatory compliance support, and technical consulting services. We operate in California and North Carolina and serve water systems, wastewater systems, and the property owners and operators responsible for them.
This policy explains what personal information we collect, why we collect it, who we share it with, and the choices you have. It applies to bcgwater.com, to the client portal we make available to our clients and their designated contacts, and to the phone, text message, and email communications we send in the course of our work.
THE SHORT VERSION
We collect the contact information and operational records we need in order to operate your water system and keep it in compliance. We do not sell personal information. We do not share mobile phone numbers or text messaging consent with anyone for marketing purposes. We use a small number of service providers (listed below) to deliver our services, and we hold them to confidentiality obligations.
INFORMATION WE COLLECT
Information you give us directly
Name, job title, and the organization you represent. Business email address, business phone number, and mobile phone number where you have provided one. Mailing address and billing contact information. Account credentials and access preferences for the client portal. Anything you write to us in an email, a text message, a portal message, or a voicemail.
Information we collect while operating your system
Field observations, meter readings, and log sheet entries recorded during site visits. Laboratory sample results and chain of custody records. Regulatory filings, correspondence with regulatory agencies, and permit documentation. Photographs of equipment, facilities, and site conditions. Records of the tasks, obligations, and reports associated with your system.
Most of this is operational and technical information about a water system rather than personal information about an individual. Where it names an individual, for example the operator who recorded a reading or the contact who approved a filing, we treat it as personal information under this policy.
Information collected automatically
Basic technical information when you visit bcgwater.com or the client portal: IP address, browser type, device type, pages viewed, and the date and time of access. We use this to keep the site working and secure. Cookies and similar technology strictly necessary for signing in to the client portal and keeping your session active. We do not use advertising cookies and we do not run third party advertising trackers.
Information from third parties
Laboratory results delivered to us by the analytical laboratories that test your samples. Regulatory correspondence and public records from state and county agencies. Telemetry and instrument data from equipment installed at your facility.
HOW WE USE INFORMATION
To operate, monitor, and maintain the water and wastewater systems we are contracted to serve. To prepare, submit, and retain regulatory reports and compliance records. To communicate with you about your system, including scheduled visits, sample results, alerts, deadlines, and questions that require your decision. To provide the client portal and show you your own facility’s records. To prepare invoices, track billable time, and administer our agreement with you. To maintain the audit and history records that regulatory compliance requires, including who recorded a value and when it was corrected. To improve our services and the tools we use to deliver them. To comply with law, respond to lawful requests, and enforce our agreements.
We do not use your personal information to build advertising profiles, and we do not make automated decisions about you that have legal or similarly significant effects.
TEXT MESSAGING
Where you have given consent, we send text messages to the mobile number you provided. These are operational and account related messages, not marketing campaigns. Typical messages include sample results, monitoring alerts, filing deadlines, scheduling, and direct one to one messages from a BCG Water team member about your system.
Consent to receive text messages is not a condition of purchase or of any service we provide.
Message frequency varies with the activity on your system. Message and data rates may apply, depending on your mobile plan and carrier.
To stop receiving text messages, reply STOP to any message from us. To resume, reply START. For help, reply HELP or contact us using the details at the end of this policy.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Information sharing is limited to subcontractors providing service delivery, such as messaging providers, and those providers may use the information only to deliver our messages.
Text messaging consent, mobile numbers, and opt out records are never sold, rented, licensed, or disclosed for anyone else’s marketing use, and they are not shared with data brokers or lead generators.
Complete messaging terms are published at https://bcgwater.com/messaging-terms.
HOW WE SHARE INFORMATION
We share personal information only in these circumstances.
Regulatory agencies. Compliance reporting requires us to submit records to state and county regulators on your behalf. This is the purpose of much of the information we hold.
Analytical laboratories. We share sample identification and site information with the laboratories that analyze your samples.
Service providers. We use a small number of vendors to run our business and deliver our services. Each is bound by contract to protect the information and to use it only to provide services to us. They include, and may change over time:
Microsoft (email, calendar, file storage, telephony, and text messaging for our staff numbers) Our messaging provider for platform notifications Our cloud hosting and database providers Intuit QuickBooks (invoicing and accounting) Our password management provider
Professional advisors. Attorneys, accountants, and insurers, where needed and under a duty of confidentiality.
Business transfers. If BCG Water is involved in a merger, acquisition, or sale of assets, information may transfer as part of that transaction. We would notify you before your information became subject to a different privacy policy.
Legal requirements. Where we are required by law, subpoena, or court order, or where disclosure is necessary to protect the safety of a person or the security of drinking water infrastructure.
WE DO NOT SELL PERSONAL INFORMATION, and we have not sold or shared personal information for cross context behavioral advertising in the preceding twelve months.
HOW LONG WE KEEP INFORMATION
Compliance records, log sheets, laboratory results, and regulatory filings are retained for the period required by the applicable regulation or permit, which is commonly several years and in some cases longer. Where a regulation sets a retention period, that period governs.
Business records such as contracts, invoices, and correspondence are retained as long as needed for the relationship and for tax and legal purposes.
Text messaging consent and opt out records are retained for as long as we message you and for a reasonable period afterward, because the record that consent existed is itself the evidence a carrier or regulator may ask for.
Records we no longer need are deleted or archived. Compliance records are corrected rather than erased, and a correction keeps its own history, because a record that can be silently changed is not a record.
SECURITY
Access to client information is limited to the people who need it to do their work. Portal access is scoped so that a client sees only their own facility’s records, and that limit is enforced by the database on every request rather than only in the interface. Staff sign in with managed accounts, and credentials are held in a password manager rather than in documents or messages. Data is encrypted in transit.
No system is perfectly secure. If we become aware of a breach affecting your personal information, we will notify you and any regulator as required by law.
YOUR CHOICES AND RIGHTS
You may, at any time:
Ask us what personal information we hold about you. Ask us to correct information that is inaccurate. Ask us to delete information, subject to the retention obligations described above. We cannot delete a compliance record we are required to keep. Withdraw consent to text messages by replying STOP, or to email notifications by telling us. Ask for a copy of your information in a portable format.
California residents. Under the California Consumer Privacy Act as amended by the California Privacy Rights Act, you have the rights to know, delete, correct, and to opt out of sale or sharing, and the right not to be discriminated against for exercising them. We do not sell or share personal information as those terms are defined. To exercise a right, contact us using the details below. We will verify your request by confirming your identity through the contact information we already hold for you. You may use an authorized agent, and we will ask for proof of authorization.
To make a request, contact us at the email or phone number below. We will respond within the time the applicable law requires.
CHILDREN
Our services are directed to businesses and public agencies. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us and we will delete it.
CHANGES TO THIS POLICY
We may update this policy. When we do, we will change the effective date at the top and, if the change is significant, tell you directly. Continued use of our services after a change means you accept the updated policy.
HOW TO CONTACT US
BCG Water LLC Email: compliance@bcgwater.com Phone: 707-582-8592 Website: https://bcgwater.com Address: 4225 Solano Ave, Napa, CA 94558